Intel Based Macs Failing to Update

[joshmeg]

Apple Silicon devices update without issue, but all Intel Based throw the following error using v4.0.3 of super

Software update command failed with an error: 2023-12-22 10:51:52.835 softwareupdate[54885:457369] XType: Using static font registry.

[Macjutsu]

That is an error in softwareupdate not super

To be clear super can't "make softwareupdate fail less"... super can only try again later when softwareupdate does fail.

Unless you can provide more context, there isn't anything to fix here. Just another day where the Apple softwareupdate process breaks.

[Macjutsu]

Please try the latest release of super as it may resolve this issue: https://github.com/Macjutsu/super/releases/tag/v4.1.0-beta1

[Macjutsu]

There are many updates in https://github.com/Macjutsu/super/releases/tag/v5.0.0-beta2 that may resolve this behavior. Please try it out.

[Macjutsu]

There have been so many changes to the latest version of super that I'm closing this issue.

https://github.com/Macjutsu/super/releases/tag/v5.0.0-beta3

If you find it persists with the latest builds of super please open a new issue.

[cmchughUTT]

Just for information's sake:

I am still seeing this on Intel Macs on macOS 13.6.9 and while using super v5.0.0-beta3, but I believe you are correct that it's an issue with softwareupdate and not specifically with super.

Script result: Thu Sep 12 06:34:10 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: **** S.U.P.E.R.M.A.N. 5.0.0-beta3 - SUPER INSTALLATION ****
Thu Sep 12 06:34:10 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Copying super to: /Library/Management/super/super
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Creating super search path link: /usr/local/bin/super
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Creating super LaunchDaemon helper: /Library/Management/super/super-starter
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Removing previous super LaunchDaemon: /Library/LaunchDaemons/com.macjutsu.super.plist
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Creating super LaunchDaemon: /Library/LaunchDaemons/com.macjutsu.super.plist.
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Installation: Setting permissions for installed super items.
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: **** S.U.P.E.R.M.A.N. 5.0.0-beta3 - SUPER STARTUP ****
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: Mac computer with Intel running: macOS Ventura 13.6.9-22G830
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: Last macOS startup was: 2024-09-11:11:11:54
Thu Sep 12 06:34:11 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: Current GUI user is system account: loginwindow
Thu Sep 12 06:34:14 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: Managed by Jamf Pro 11.7.1 hosted at:
Thu Sep 12 06:34:14 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: macOS update/upgrade workflows automatically authenticated via system account (root).
Thu Sep 12 06:34:14 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: Status: Found that Jamf is installing or is the parent process, restarting via LaunchDaemon...
Thu Sep 12 06:34:14 POLICY - super-5.0.0-beta3 (macOS 11-15)[7215]: **** S.U.P.E.R.M.A.N. 5.0.0-beta3 - EXIT AND RESTART WORKFLOW ****

Software update command failed with an error: 2024-09-12 06:34:15.334 softwareupdate[7785:60530] XType: Using static font registry.

[Macjutsu]

Indeed what does the asu-list.log show?

[cmchughUTT]

Assuming asu-list.log is now msu-list.log in 5.0.0?

Confirmation that it's a softwareupdate/connection error, and not necessarily something specific to super (at least for my case):

msu-list.log:

2024-09-13 15:30:46 - Printing log file: /Library/Management/super/logs/msu-list.log
2024-09-11 20:10:34.564 softwareupdate[7954:28405] XType: Using static font registry.
Software Update Tool

Finding available software
Software Update found the following new or updated software:
* Label: macOS Sonoma 14.6.1-23G93
	Title: macOS Sonoma 14.6.1, Version: 14.6.1, Size: 4989170KiB, Recommended: YES, Action: restart, 

msu-workflow.log:

Tue Sep 10 19:32:24 HOSTNAME super[3995]: **** S.U.P.E.R.M.A.N. 5.0.0-beta3 - DOWNLOAD AND UPDATE macOS Ventura 13.6.9-22G830 VIA SOFTWAREUPDATE START ****
2024-09-10 19:32:25.003 softwareupdate[4758:30477] XType: Using static font registry.
macOS Ventura 13.6.9-22G830: No such update
No updates are available.
Software Update Tool

Finding available software

Tue Sep 10 19:32:28 HOSTNAME super[3995]: Error: The softwareupdate process was unable to reach macOS software update servers or find the requested macOS update/upgrade.

Tue Sep 10 19:32:29 HOSTNAME super[3995]: **** S.U.P.E.R.M.A.N. 5.0.0-beta3 - UPDATE/UPGRADE MACOS VIA SOFTWAREUPDATE FAILED ****

Tue Sep 10 20:10:21 HOSTNAME super[3995]: Error: Installation of macOS update/upgrade via softwareupdate failed, trying again in 60 minutes.

Some of the timestamps may be slightly offset from msu-list.log, but I was seeing repeated lines of this throughout msu-workflow.log.

Error: The softwareupdate process was unable to reach macOS software update servers or find the requested macOS update/upgrade.

[Macjutsu]

Please try the latest build of super https://github.com/Macjutsu/super/releases/tag/v5.0.0-beta5.

I plan to close this discussion after the release of v5.0.0 if there are no futher developments.