Phantom
My website is not loading anymore with latest mobile version #176
SummaryMy web3 website was loading fine in all devices, but when i upgraded to latest phantom mobile version it stopped loading. this happens only on latest phantom mobile. It works on all other devices and web browsers and other wallets too, and prior phantom versions too. ExampleSteps to Reproduce
Phantom Version24.1.1 Is there an existing discussion for this?
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Replies: 6 comments 13 replies
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Hello @fpsweeper, It appears your application now loads in the mobile browser. Please let me know if you are still seeing issues. |
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fyi most users all on 24.2.0 |
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@therealMrFunGuy @fpsweeper We haven't received any other reports like this from other applications. I can currently view the site reliably on iOS in Phantom. From a debugging standpoint my best recommendation would be to create a local app with an instance of the React Native Webview to try to get some insight from the console. We are working on better debugging tooling for our mobile browser but I don't have an eta to share. |
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I guess that's the problem, is android and ios, some work, some dont... We've got probably 60+ people that it doesn't work at all for I'll forward this to my team though thank you! |
Yeah, this is really affecting people able to access our platform, and our projects expansion.... Makes no sense why it's only your mobile browser that doesn't work with our platform... We've got a lot of people having phantom issues, more and more each day. What is different from 24.0.0 to the Feb 6th update? What changed with how your app reads front end websites? |
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IOS seems to work fine for most, but definitly phantom on android having issues... its very hit or miss and clearly issues from your guy's updates |
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This is not fixed, we need dev assistance please... |
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We can instantly import wallet on solflare and EVERYTHING works no issues... |
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Yeah, this is really affecting people able to access our platform, and our projects expansion.... Makes no sense why it's only your mobile browser that doesn't work with our platform... We've got a lot of people having phantom issues, more and more each day. What is different from 24.0.0 to the Feb 6th update? What changed with how your app reads front end websites? solflare works no issues.... i'll tell 100k+ people to ditch phantom.... |
Maybe have someone look at your code that reads the front end of websites? |
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@therealMrFunGuy @fpsweeper I am sorry to hear your users are still having issues. We are continually working to improve the phantom mobile browser. If there was an inherent issue with the mobile browser we would see many other reports from other applications. My best recommendation for your developers to be able to debug the issue is the above. Additionally you may have your users experiencing this contact Phantom support via Settings from their Phantom wallet. |
That's the problem though fam... everything works for us on phantom 24.0.0 New versions broke things for us and we've not changed anything, nor do we have issues with our site access across the rest of web3.. I'll have all the communities start opening tons of tickets... but it's silly to tell us to debug when clearly the issues are coming from your mobile application updated on Feb 6th... If you can ask someone to test with their android, or use an emulater with your different versions, you can see what I mean |
@adamdelphantom @rawfalafel @justnom Currently we can sometimes force stop phantom, clear cache and then things work till next time we open phantom... This site has issues too we have found... Your mobile app is having issues with the cache.... |
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Hi everybody, I'm having the same issue with artrade.app (This bug impact some users). I have already proposed :
Nothing working, please help from @adamdelphantom ... |
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Hey @sineus, Please direct users experiencing this issue to write into support chat via settings in Phantom. Since this is isolated to certain devices we need to capture some information from the users directly. |
Hello @fpsweeper,
It appears your application now loads in the mobile browser. Please let me know if you are still seeing issues.