Add new process language to README - #3573
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🟢 Approval recommended
Documentation-only changes with low risk; suggested edits are minor readability/usability improvements.
Pull request overview
Updates the repository README to better route paid-plan/support-contract customers to FusionAuth support while keeping the GitHub issue tracker focused on Community usage.
Changes:
- Adds a prominent “Before you file” callout at the top of the README linking to support guidance.
- Updates the Guidelines section to discourage progress-update requests in issue comments and points paid users to support.
- Replaces the legacy “Enterprise Support” blurb with a more detailed “Support for paid plans” section (portal + email, plus expectations).
File summaries
| File | Description |
|---|---|
| README.md | Adds/clarifies support-routing language for paid plans and updates the issue-filing guidance accordingly. |
Review details
- Files reviewed: 1/1 changed files
- Comments generated: 2
- Review effort level: Lite
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| # FusionAuth Issues | |||
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| > **Before you file:** if you have a paid FusionAuth plan or a support contract, please bring bugs and feature requests to our support team rather than opening an issue here. See [Support for paid plans](#support-for-paid-plans) below. Using FusionAuth Community? You are in the right place — please open an issue as usual. | |||
andrewpai
approved these changes
Sep 15, 2026
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